Terms of service

Terms of Service

Overview

Welcome to Lunara Skin.

These Terms of Service govern your access to and use of our website, online store, products, content, features, and services. Throughout the site, the terms “we,” “us,” and “our” refer to Lunara Skin.

By visiting our website, browsing our store, placing an order, or using any part of our services, you agree to be bound by these Terms of Service, along with our Shipping Policy, Return & Refund Policy, Privacy Policy, and any other policies referenced on our website.

If you do not agree to these Terms, you should not access or use our website or purchase our products.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the website with the consent of a parent or legal guardian.

You may not use our products, website, or services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction, including but not limited to copyright, consumer protection, privacy, or e-commerce regulations.

Any breach of these Terms may result in the immediate termination of your access to our services.

2. Our Products

Lunara Skin offers skincare and personal care products for general cosmetic use.

We do our best to display product descriptions, ingredients, images, colors, sizes, and packaging accurately. However, we cannot guarantee that your device’s screen will display product colors or packaging exactly as they appear in real life.

All product descriptions, pricing, availability, and packaging are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

3. Skincare Disclaimer

Our products are intended for cosmetic and personal care purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information on our website is provided for general informational purposes and should not be considered medical advice.

If you have sensitive skin, allergies, a medical condition, or are unsure whether a product is suitable for you, please consult a qualified healthcare professional before use.

You are responsible for reading product labels, ingredient lists, usage instructions, and warnings before applying any product.

Lunara Skin is not responsible for reactions caused by misuse, failure to follow instructions, allergies, sensitivities, or individual skin conditions.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product availability, payment issues, or shipping restrictions.

Once your order is placed, we may not be able to cancel or modify it, especially after processing has begun.

If we cancel or make changes to an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.

5. Pricing and Billing

All prices listed on our website are subject to change without notice.

Prices do not include shipping fees, handling fees, taxes, customs duties, or import charges unless clearly stated otherwise.

You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases made through our store.

You confirm that you are authorized to use the payment method provided and that all payment information is accurate and complete.

We reserve the right to correct pricing errors, cancel orders affected by incorrect pricing, and update product information at any time.

6. Shipping and Delivery

Shipping times and delivery estimates are provided for convenience only and are not guaranteed.

Orders are generally processed within 1–3 business days after payment confirmation. Delivery times may vary depending on your location, selected shipping method, carrier delays, customs processing, weather, or other circumstances outside our control.

Once an order has been transferred to the shipping carrier, risk of loss may pass to the customer to the extent permitted by applicable law.

Please review our Shipping Policy for more information.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Due to the nature of skincare and personal care products, returns are only accepted for eligible items that are unused, unopened, sealed, and in their original packaging.

Opened, used, or unsealed skincare products cannot be returned for hygiene and safety reasons.

To request a return, contact us at:

info@lunaraskin.com

Approved returns should be sent to:

Lunara Skin Returns Department
2487 Westwood Avenue
Suite 314
Los Angeles, CA 90064
United States

Items sent back without first requesting a return may not be accepted.

8. Accuracy of Information

We do our best to make sure the information on our website is accurate, complete, and up to date.

However, there may occasionally be errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping charges, transit times, or other information.

We reserve the right to correct errors, update information, or cancel orders at any time without prior notice, including after an order has been submitted.

9. Account Information

You may be asked to provide certain information when creating an account, placing an order, or contacting us.

You are responsible for keeping your account details, password, and login information secure.

You agree not to transfer, sell, assign, or allow another person to use your account.

You are responsible for all activity that occurs under your account.

10. Intellectual Property

All content on our website, including text, images, graphics, logos, product names, icons, designs, videos, audio, layout, branding, and other materials, belongs to Lunara Skin or its licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or exploit any part of our website or content without our prior written permission.

The Lunara Skin name, branding, product names, logos, and related marks may not be used without written permission.

11. Third-Party Tools and Links

Our website may include tools, apps, integrations, links, or services provided by third parties, including payment processors, shipping carriers, analytics providers, marketing tools, and e-commerce platforms.

We are not responsible for the content, accuracy, policies, practices, or services of third-party websites or providers.

Your use of third-party tools or websites is at your own risk and may be subject to separate terms and privacy policies.

12. Shopify Relationship

Our store may be powered by Shopify, which helps us provide the online shopping experience.

However, purchases made through our website are transactions between you and Lunara Skin.

Shopify is not responsible for our products, order fulfillment, customer service, returns, refunds, claims, damages, or any issue arising from your purchase from Lunara Skin.

13. User Feedback, Reviews, and Submissions

If you submit reviews, comments, feedback, ideas, photos, suggestions, or other content to us, you grant Lunara Skin the right to use, reproduce, publish, modify, display, and distribute that content for business, marketing, product development, or promotional purposes.

You agree that your submissions will not violate the rights of any third party, contain unlawful or harmful material, include false or misleading information, or contain viruses or malicious code.

We may monitor, edit, remove, or refuse user-submitted content at our discretion.

14. Prohibited Uses

You may not use our website, products, or services:

For any unlawful purpose
To violate any laws or regulations
To infringe upon our intellectual property rights or the rights of others
To submit false, misleading, or fraudulent information
To harass, abuse, insult, harm, defame, or discriminate against others
To upload or transmit viruses, malware, or harmful code
To spam, phish, scrape, crawl, or collect data without permission
To interfere with the security or functionality of our website
To impersonate another person or entity
To attempt unauthorized access to our systems, accounts, or customer data

We reserve the right to suspend or terminate access to our website or services if we believe these Terms have been violated.

15. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that your information may be processed by us and by third-party service providers necessary to operate our store, process payments, fulfill orders, provide customer support, and improve our services.

16. Limitation of Liability

To the fullest extent permitted by law, Lunara Skin, its owners, employees, partners, affiliates, contractors, suppliers, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, services, or products.

This includes, but is not limited to, damages related to lost profits, lost revenue, loss of data, replacement costs, product misuse, shipping delays, website errors, or reliance on information provided on our website.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

17. Disclaimer of Warranties

Our website, services, and products are provided on an “as is” and “as available” basis unless expressly stated otherwise.

We do not guarantee that our website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

We do not guarantee that any product will meet your individual expectations or produce specific results.

Individual skincare results may vary.

18. Indemnification

You agree to indemnify, defend, and hold harmless Lunara Skin, its owners, employees, partners, affiliates, contractors, service providers, suppliers, and licensors from any claim, demand, loss, liability, damage, or expense, including reasonable attorneys’ fees, arising from:

Your breach of these Terms
Your misuse of our website or products
Your violation of any law or third-party rights
Any false, inaccurate, or misleading information you provide

19. Termination

We may suspend or terminate your access to our website or services at any time, without notice, if we believe you have violated these Terms or engaged in harmful, fraudulent, or unlawful behavior.

Any obligations or liabilities incurred before termination will survive termination.

20. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will still be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and enforceable.

21. Entire Agreement

These Terms of Service, along with our posted policies, represent the entire agreement between you and Lunara Skin regarding your use of our website and services.

They replace any prior agreements, communications, or understandings between you and us.

22. Governing Law

These Terms of Service and any separate agreements related to our services shall be governed by and interpreted in accordance with the laws of the jurisdiction where Lunara Skin operates, without regard to conflict of law principles.

Any disputes shall be handled in the appropriate courts serving that jurisdiction, unless otherwise required by applicable consumer protection laws.

23. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

It is your responsibility to review these Terms periodically.

Your continued use of our website or services after any changes are posted means you accept those changes.

24. Contact Information

Questions about these Terms of Service should be sent to us at: